Job description:

COMPETITION REFERENCE
C23-24-SS-40

POSITION
Computer Technician End-User Support

DEPARTMENT
Information Systems and Technology (IST)

PREDECESSOR
Thomas Lamarre Dugue

IMMEDIATE SUPERVISOR
Marc Amey

WORK LOCATION
325, boul. de la Cité-des-Jeunes, Gatineau (Québec) J8Y 6T3

TYPE OF HIRING
Regular Full-time as of July 1st, 2024

WORK SCHEDULE
35 hours per week
Monday to Friday from 8:30 a.m. to 4:30 p.m.

SALARY RANGE
$24.21 to $32.32 per hour

SUMMARY
Under the authority of the department manager, the incumbent is responsible for the end-user support at the counter and online.
The incumbent will grow in a diverse and challenging environment and be part of a team that values mutual support.

DUTIES
As part of his/her duties, the End-User Support Technician:

• Provides assistance to users as first level support in the diagnosis and resolution of network, computer, applications related problems.
• Maintains up-to-date documentation of procedures and resolutions.
• Installs approved software on the workstations.
• Participates in the deployment of workstations and peripherals.
• Triages all incoming incidents and requests.
• Maintains the inventory et manages the equipment loans.
• Performs all other related tasks.

MINIMUM QUALIFICATIONS

• Must have a minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science, option networking, Electronics, option networking, etc.) or a diploma which is recognized by the competent authority.
• Must have a minimum of 2-years of relevant experience.
• Must be able to install, upgrade and troubleshoot software on desktops, laptops, and mobile devices with minimum supervision.
• Must have experience with Windows 10 and 11, and Windows Server.
• Must have knowledge of Microsoft products such as Windows Azure, Microsoft 365, Active Directory, GPO.
• Must be willing to learn new technologies and able to adapt quickly to changes.
• A good knowledge of English is essential (written, spoken and comprehension) and functional French is required.

ADDITIONAL QUALIFICATIONS

• Must possess excellent communication, organizational and interpersonal skills.
• Must have excellent analytical and problem-solving skills.
• Must be diligent, dynamic, creative and detail oriented.
• Must be able to work independently with minimal supervision and have the ability to work as part of a team.
• Must be able to work effectively with respect to deadlines and produce accurate results.
• Must be flexible and able to adapt quickly to different situations.
• Must have excellent customer service skills.
• Must be sensitive to the needs of clientele requiring accessibility services.
• Must possess very good word processing and filing skills.
• Must have a strong work ethic and exercise discretion.

Interested candidates should submit their résumé, along with appropriate documentation ONLINE on our college website in the career page at http://www.cegep-heritage.qc.ca/manitou/.

Click on the job posting, then click on "APPLY". You will be able to create an account and upload your résumé and cover letter.

Please note that only online applications will be considered.

Only those candidates selected for an interview will be contacted. Candidates will be required to submit to selection tests.

Cégep Heritage College is an equal opportunity employer and encourages applications from women, Indigenous peoples, members of visible and ethnic minorities, and people with disabilities.