Job description:

Terms of Employment:
Permanent, Full Time
Salary:
$25.00 Hourly, for 40.00 Hours per week
Available positions:
1
Anticipated Start Date:
As soon as possible
Location:
B4700.06, Level 3 Domestic Terminal, 3211 Grant McConachie Way,
Richmond, BC V7B 1Y7
Education:
No Formal education required
Experience:
1 year of experience is required
Languages:
Oral and Written English is required
Duties:
• Oversee daily operations of the lounge and ensure all staff are in place for operations.
• Inform guests of facilities and services, ensure all staff are directed towards guest excellence.
• To train newly hired Supervisor/SLA/LA/Housekeeping/all teams in daily lounge operations. To provide on the
• job training
• To handle guest inquiries and complaints and promote the company’s image.
• To contact Cathay Pacific Duty Managers/agents for any necessary information if requested by the customer.
• To check staff attendance as per roster and schedule them for various tasks during the shift.
• To oversee daily operations, monitor teammates’ performance and to counsel team members when needed.
• Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by
• management.
• Build a roster with the management team to ensure all staff are adequate for positions.
• Handle ordering of F&B and all other products
• Handle any administrative work within the lounge.
• To carry out regular checks of all areas of the lounge to ensure a professional image.
• To be able to work as a team and assist other colleagues with different responsibilities.
• To take the initiative to identify areas for improvement and participate in continual improvement activities.
• To undertake other jobs assigned by Operations Manager PPL from time to time.
• Ensure all service equipment are well maintained and inventory support in par, place orders as necessary.
• Ensure all equipment is serviced and cleaned regularly.
• Report to Cathay Pacific station manager of any challenges with the physical plant and others.

Employer:
Plaza Premium Lounge B.C. Ltd.
Address:
B4700.06, Level 3 Domestic Terminal, 3211 Grant McConachie Way, Richmond, BC V7B 1Y7
How to Apply:
NO WALK IN’S OR PHONE CALLS PLEASE
akshata.nanjundaiah@plaza-network.com